This article is a part of Communication Skills write-up published earlier.
Process of Communication
Sender —————————> Receiver
The process of communication is complete when the sender sends the message and the receiver receives the message. But communication is effective when the sender sends the message and the receiver receives the message in the same sense as the sender wanted it to be understood.
Communication is a two-way process. If the sender has sent a message, but the receiver has not received the message then there is a barrier in communication. The sender sends the message according to his mindset, but the receiver receives the message and interprets it according to his mindset and present conditions. There are every chance of the message getting distorted if there is a clash of ego or age difference or difference of mentality, cultural background, lack of facts. A lot of problems occurs due to distractions in the process of communication. If all communication were ideal then the world would have been a different place to live and no one would have been misunderstood. The relationship between two people affects the process of communication.
Communication is the flow of information in which the sender encodes the message and the message flows through a source to the receiver who decodes the message and understands it according to his mindset. For effective communication, the sender should talk to the receiver to clarify points in the message.
Communication can be transmitted through a phone, email, letter, voice or non-verbally. The medium used in communication effects the process. Two persons communicating face to face with each other will have less miscommunication as opposed to two people talking on the phone. Face to face communication helps in reading the verbals and non-verbals and hence it is most effective. All important documents and treaties are signed by people in this mode of communication. Third party communication cannot be relied upon. A person who has received the message and has to transmit the message to the other person, he will add his own vocabulary to the message and then transmit it. The message gets distorted and takes a different shape than the original message.
The message communicated through email or letter will be interpreted by the receiver according to his mood at the time of reading. The message will be communicated effectively when the sender talks to the receiver and clarifies the message whether it is understood in the same sense or not. There are chances of a line getting misinterpreted and the whole message getting distorted.
The nonverbal message can be misinterpreted by the receiver as sender may communicate something else which can be taken in the wrong sense by the receiver. If two people from the different community are communicating non-verbally there are chances of the message getting distorted and the person getting offended. It’s always advisable to clarify the message from the receiver after it is communicated.
Communication can be one way or two way. When a sender sends a message and cannot receive feedback from the receiver whether the message is understood or not it is called one-way communication. When a sender sends a message and the receiver receives it and gives feedback it is two-way communication and the sender can talk to the receiver if the message is understood in the same sense and carries the same meaning.